When viewing the Technical Program schedule, on the far righthand side
is a column labeled "PLANNER." Use this planner to build your own
schedule. Once you select an event and want to add it to your personal
schedule, just click on the calendar icon of your choice (outlook
calendar, ical calendar or google calendar) and that event will be
stored there. As you select events in this manner, you will have your
own schedule to guide you through the week.
You can also create your personal schedule on the SC11 app (Boopsie) on your smartphone. Simply select a session you want to attend and "add" it to your plan. Continue in this manner until you have created your own personal schedule. All your events will appear under "My Event Planner" on your smartphone.
One Stop High Performance Computing User Support at Sandia National Laboratories
SESSION: State of the Practice - HPC Health/User Support
EVENT TYPE: State of the Practice
TIME: 4:30PM - 5:00PM
SESSION CHAIR: Michael M. Resch
AUTHOR(S):John A. Greenfield, Lisa G. Ice, Sophia E. Corwell, Karen Haskell, Constantine Pavlakos, John P. Noe
ABSTRACT: To improve the quality of user support for the scientific, engineering, and high performance computing customers, the HPC OneStop Team unified the customer support activities of ten separate groups at Sandia National Laboratories (SNL). To our user communities, this team was successful in providing a single, “one stop” interface for support for everything from scientific applications on workstations, through small cluster operations, to large problems on the largest capability systems. To the service providers, HPC OneStop promoted synergies, reduced redundancy of ticketing tools, and improved the capabilities for sharing problems and solutions among groups.
The HPC OneStop successfully accomplished the task of providing a “one stop shop” for our customers by: creating a unified portal for information access, integrating one ticketing tool to help improve collaboration among the various support groups, and developing a tiered HPC support structure focused on the customer.
Michael M. Resch (Chair) - HPC Center Stuttgart (HLRS)
John A. Greenfield - Sandia National Laboratories
Lisa G. Ice - Sandia National Laboratories
Sophia E. Corwell - Sandia National Laboratories
Karen Haskell - Sandia National Laboratories
Constantine Pavlakos - Sandia National Laboratories